Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at cs@thisthatplace.com. Please note that we do not provide return shipping labels unless the item is defective, damaged, or there is a quality issue. Return shipping costs are the responsibility of the customer in all other cases.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at cs@thisthatplace.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and work to make it right. In these cases, we will provide a prepaid return label.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, including:
-
Perishable goods (such as food, flowers, or plants)
-
Custom products (such as special orders or personalized items)
-
Personal care items (such as beauty or hygiene products)
-
Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards.
If you have questions about whether your item is eligible, please reach out before submitting a return request.
Exchanges
The fastest way to ensure you get what you want is to purchase the new item separately after your return is accepted.
Refunds
We will notify you once we’ve received and inspected your return. If your refund is approved, it will be processed to your original payment method within 10 business days. Please note it may take additional time for your bank or credit card company to post the refund.
If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at cs@thisthatplace.com.