Orders typically ship within 1–3 business days. You’ll receive a confirmation email with tracking info as soon as it’s on the way.

Shipping Rates & Delivery Times

We offer the following shipping options at checkout:

• Standard Shipping: Flat rate of $14.90
• Express Shipping: Flat rate of $21.90
  

Orders over $100 CAD (before tax) qualify for free standard shipping

Yes — all orders over $100 CAD ship free within Canada.

All orders are shipped from our Vancouver-based warehouse.

We move fast — but if you email us at cs@thisthatplace.ca right away, we’ll do our best to catch it before it ships.

We accept returns within 30 days of delivery for most items in original condition. Final sale items, underwear, and worn gear are not eligible.

Email us at cs@thisthatplace.ca with your order number and reason for return. We’ll guide you through the next steps.

At the moment, return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.

Items marked as final sale are non-returnable. Otherwise, discounted items follow our standard return policy.

If you're unsure, shoot us an email and we’ll help you out.

Sometimes! You can follow us on Instagram for updates.

We include as much detail as possible on each product page. Still have questions? Email us — we’re happy to help.

Nope. You can check out as a guest, but creating an account makes it easier to track orders and manage returns.

We accept Visa, Mastercard, Amex, Apple Pay, Google Pay, and Shop Pay. Split payments? Use Sezzle, Afterpay or Affirm at checkout.

Only one code can be applied per order — choose the one that gives you the best deal.

Double-check your billing info and try again. Still stuck? Email cs@thisthatplace.ca and we’ll sort it out.

We curate the best mix of niche, functional, and design-driven brands — from activewear to everyday staples. We support independent labels and emerging talent, not mass-market clones.

Yes, we tag all eco or vegan products for easy filtering. Look for "vegan bags" or “sustainable” tags in the categories.

Some are! We proudly support Canadian and global brands that align with our quality and design values.

We choose brands we’d wear ourselves — well-made, thoughtfully designed, and aligned with our taste in street, sport, outdoor, and lifestyle culture.

Unfortunately, discount codes can’t be retroactively applied once the order is placed. Make sure to enter your code at checkout before confirming payment.

We do not offer price adjustments on past purchases. Our advice: grab it while it’s hot!

Not right now. We only sell what’s available and in stock so you don’t have to wait.

Email us at cs@thisthatplace.ca with your order number and a photo of what you received. We’ll fix it fast.

Nope. Your receipt is emailed to you. Good for the environment and better for gifts.

You can reach us at cs@thisthatplace.ca — we aim to reply within 1 business day, usually faster.

ThisThatPlace is online-only (for now). We occasionally pop up at events or collaborations — follow us on Instagram to keep up.

Absolutely. Once your order ships, you’ll get an email with tracking info. You can also track it through your account page.

We offer expedited options at checkout. Delivery times and costs depend on your location and the carrier.

First, check with neighbours or your mailbox. If it’s still missing after 24 hours, email us and we’ll help open a claim with the carrier.

We’re always down to connect with aligned creators. Email us at cs@thisthatplace.ca with links and a short pitch.

Yes, 100%. We work directly with all the brands we carry. No grey market, no knockoffs, no BS.

Please do! We love discovering new stuff. Send us a message at cs@thisthatplace.ca and we’ll check it out.

Buy Now, Pay Later (BNPL) lets you split your purchase into smaller payments over time instead of paying the full amount upfront. We currently offer three trusted providers at checkout: Afterpay, Sezzle, and Affirm. Approval is fast and easy, and in most cases, there’s no interest or impact on your credit score.

• Afterpay: 4 equal payments made every 2 weeks (first payment at checkout).
• Sezzle: 4 equal payments over 6 weeks (first payment at checkout).
• Affirm: Monthly payment plans (interest-free or low-interest depending on the plan).

Yes, most Afterpay and Sezzle plans are interest-free if you pay on time. Affirm offers both interest-free and low-interest monthly options, depending on your approval terms. You’ll see the full payment breakdown before confirming your order.

No — just choose your preferred provider at checkout. You’ll be guided through a quick approval process right on the spot. If you already have an account with one of them, you can simply log in.

• Afterpay and Sezzle do not perform hard credit checks.
• Affirm may do a soft check for eligibility, but it doesn’t affect your credit score.

Yes — all three providers let you pay off your balance early at any time through your account.

Limits may vary depending on your history with each provider:

• Afterpay: Usually between $35–$1,000 CAD
• Sezzle: Typically up to $1,500 CAD
• Affirm: Orders starting from $100 CAD up to $3,000+ (depending on approval)

Yes — in most cases, Buy Now, Pay Later can be used on sale items. Gift cards may not be eligible, depending on the provider.

Once your return is processed, your payment plan will be updated or canceled by the provider. Any paid amounts will be refunded to your original payment method.

For questions about payments, missed charges, or account issues, please contact:

• Afterpay: help.afterpay.com
• Sezzle: sezzle.com/help
• Affirm: affirm.com/help